Refund policy

Last updated: February 10, 2026

1. General Policy

• Final Sale: Except in cases of manufacturing defects or shipping errors, all sales are final.
• Cancellation: Orders cannot be canceled or amended once they have been dispatched.

2. Defective or Incorrect Items

• Reporting: If you receive a defective or incorrect item, you must notify us within 7 days of delivery.
• Evidence: Please provide your order number and clear photos of the issue to hello@simplify.co.th
• Resolution: Upon verification, we will provide a replacement or a full refund, including return shipping costs.